Identity document
A clear, valid government-issued ID showing the same full name and date of birth used on the Taya 365 account.
Taya 365 account verification
Taya 365 KYC and payment verification
Taya 365 may request identity and payment verification before a withdrawal, after a security trigger or when account information needs confirmation. Preparing accurate details early can reduce avoidable delays later.
Documents commonly requested
Address evidence
A recent document showing the account holder's name and residential address when proof of address is required.
Payment ownership
Evidence that the GCash, Maya, bank, card or other payment account belongs to the registered Taya 365 player.
How to prepare a clean submission
- Use the same legal name across the Taya 365 profile, ID and payment account.
- Photograph the full document with all corners visible; do not crop required details.
- Avoid glare, blur, filters, screenshots of edited documents and unreadable low-resolution images.
- Check that the document has not expired and that the date is visible.
- Upload files only through the secure account verification flow or the support channel shown after sign-in.
- Do not send documents to an address obtained from comments, social media replies or unsolicited messages.
Why Taya 365 may review an account
Verification can be used to confirm age, identity, account ownership, payment ownership and transaction history. A review can also be triggered by a new device, unusual login activity, mismatched names, repeated failed payments or a withdrawal request.
KYC is not a guarantee that a withdrawal will be approved immediately. The transaction can still be checked against bonus terms, payment rules, account security and responsible-gambling controls.
When a verification request looks suspicious
- The sender asks for your password or full OTP.
- You are told to pay a release fee to unlock a withdrawal.
- The upload link uses an unrelated domain or a shortened URL.
- The message pressures you to act immediately and refuses to provide a case reference.
- The requested information is unrelated to identity or payment ownership.